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Betsol Recruitment 2021

                          Cloud Support Engineer

Job Description:
Roles & Responsibilities:
•    CSE will be responsible to monitor the Cloud Infrastructure and respond to any issues. 
•    Expected to learn DevOps Skills on work 
•    Responsible to provide timely and effective resolutions to the customer tickets.
•    Responsible to Interact with Dev Team to coordinate on the customer tickets.
•    Responsible to update the Open tickets on daily basis.
•    Meets expectations regarding productivity as defined by the process or manager
•    Enter bugs to Engineering on any infrastructure issues.
•    Keep status and change logs for any work.
•    Working days: 5 days a week – Weekly time off: 2 days (Rotational) and not necessarily (Saturday / Sunday)

Primary Skills required:

•    Knowledge of Azure.
•    Working knowledge of Linux environment
•    Basic knowledge of the DevOps Concepts
•    Ability to follow instructions as directed
•    Willingness to work in 24 x 7 work environment
•    Experience on working with any of the ticketing tools like Jira, ServiceNow
•    Excellent communication skills in English (both spoken and written)

Secondary Skills required:
•    Self-motivated with excellent interpersonal skills 
•    Innovative and self-starter
•    Detail and analytical orientation
•    Problem solving and conflict resolution skills
•    Demonstrated ability to work in a fast paced environment
•    Ability to respond to common inquiries or complaints from customers
•    Must be well organized and driven to meet deadlines
•    Attention to detail. Able to work with little or no supervision.
•    Ability to work with team members across the globe

Experience range:
1+ years of overall experience

Educational Qualifications:
B.E./ ME (CS/EE) / MCA/Graduate or equivalent higher-level degree

Certifications:
Any Cloud Certification preferred

 

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