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LeanIX Recruitment 2021

Software Engineer - Customer Success

Hyderabad, India

  • Be a trusted advisor for all technical aspects of our platform, in particular regarding data model configuration, integrations and visualizations
  • Use LeanIX APIs to build integrations for customers, or educate partners and customers to do so
  • Help customers to configure our out-of-the-box APIs for different integrations (e.g. ServiceNow, Signavio, AWS, Azure, GCP)
  • Design and implement individual reports for our customers
  • Work with Customer Success Managers and Support Executives in successful onboarding of new customers and ongoing customer requirements & incidents
  • Coordinate and mediate between different functions of the organization – Customer Success, Sales, Product, Development and Operations
  • Proactive, systematic communication with customers to maintain high customer retention

What are we looking for?

  • Excellent customer focus with a polite, patient, caring, calm, and always professional demeanor
  • Strong communication skills to understand customer requirements and communicate product features
  • Willingness to inspire our customers with great solutions for their challenges and questions
  • Prior experience in a similar role, with hands-on experience with Angular, and Java
  • Solid understanding for modern Software Development (e.g. DevOps)
  • Experience with AWS, Azure, GCP or Kubernetes is a strong plus
  • Knowledge of Dropwizard and GraphQL is a plus
  • Ability to understand design and consumption of LeanIX APIs for generating quick solutions to our customer requirements