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XL Dynamics Recruitment 2021


  • Position: IT Help Desk
  • Job Shift: Day / Night
  • Experience: 0-5 Years
  • Education: We hire based on individual talent, skill, and work ethic. Formal degrees are not material in our hiring decision.
  • Job Location: Navi Mumbai, Mumbai, Bengaluru, Kolkata, Pune, Noida, Ahmedabad, Jaipur, Indore, Lucknow, Mysuru, Kochi, Chennai, Guwahati, Chandigarh
  • Salary Range: ₹ 3,00,000 – ₹ 5,00,000 p.a

KEY RESPONSIBILITIES:

  • Providing technical support for all hardware/software problems.
  • Maintaining overall ownership of user’s issues & ensuring resolution within agreed service levels.
  • Managing the help-desk system by recording appropriate information for fault incidents and resolving the fault from a remote location or by accessing the user’s desktop.
  • Managing service requests, software installations, new computer setups, upgrades, etc.
  • Supporting the following technologies: Microsoft Office, Internet Explorer, Windows, desktops, laptops, printers, network printers, NICs, basic LAN/WAN connectivity, and others as assigned.
  • Troubleshooting network-related issues.
  • Troubleshooting login and domain-related issues.
  • Troubleshooting operating system and general software-related issues.
  • Recording escalations from employees and notify the IT head-on of any operational escalations and complaints.
  • Resolving the queries per the help-desk escalation process.

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