XL Dynamics Recruitment 2021
Position: IT Help Desk
- Job Shift: Day / Night
- Experience: 0-5 Years
- Education: We hire based on individual talent, skill, and work ethic. Formal degrees are not material in our hiring decision.
- Job Location: Navi Mumbai, Mumbai, Bengaluru, Kolkata, Pune, Noida, Ahmedabad, Jaipur, Indore, Lucknow, Mysuru, Kochi, Chennai, Guwahati, Chandigarh
- Salary Range: ₹ 3,00,000 – ₹ 5,00,000 p.a
- Providing technical support for all hardware/software problems.
- Maintaining overall ownership of user’s issues & ensuring resolution within agreed service levels.
- Managing the help-desk system by recording appropriate information for fault incidents and resolving the fault from a remote location or by accessing the user’s desktop.
- Managing service requests, software installations, new computer setups, upgrades, etc.
- Supporting the following technologies: Microsoft Office, Internet Explorer, Windows, desktops, laptops, printers, network printers, NICs, basic LAN/WAN connectivity, and others as assigned.
- Troubleshooting network-related issues.
- Troubleshooting login and domain-related issues.
- Troubleshooting operating system and general software-related issues.
- Recording escalations from employees and notify the IT head-on of any operational escalations and complaints.
- Resolving the queries per the help-desk escalation process.