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Nuance Recruitment 2021

Associate SRC Engineer

 

Pune, India

Basic Qualifications:

  • Education: Bachelor's degree in Computer Science, Engineering, and demonstrated IT work experience with an emphasis towards customer service, operations support & incident response of hosted, high-throughput mission critical systems.
  • Experience: 0 to 3 years of experience as part of Global IT Operations, Network Operations Center, System Administration, Cloud Administration, Product Technical Support, and / or global incident management.
  • Shifts: 24*7 Rotational
  • Excellent written & verbal communication skills
  • Detail oriented, excellent analytical skills, and a strong team player who works well with immediate and extended team, and consistently puts the customer & team above oneself.
  • Ability to work in and keep up with a fast-moving environment via effective prioritization and time management. Experience working in virtualized enterprise networking environments. Self-motivated and proactive, with demonstrated creative and critical thinking capabilities.
  • Demonstrated problem solving ability, superior technical aptitude, proven ability to manage complex tasks, and very strong analytical skills. Ability to recognize patterns and dependency.
  • Good understanding of SLA and KPIs with experience in productivity tools like Excel for data analysis & reporting.
  • Exposure to enterprise customer handling practices through ticketing, phone, emails etc. Efficient customer escalation & stakeholder handling, leading to successful long-term relationships.

 

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