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Infosys Recruitment 2021

Responsibilities

Communication and Customer Service Skills • Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues • Display Ownership and accountability o Quickly build trust and confidence with customer o Own and resolve customer issues efficiently, effectively and empathetically • Excellent comprehension and articulation skills • Excellent communication skills verbal and written • Demonstrate positive attitude o Willingness to learn and open to feedback o Helpful o Patience and perseverance Analytical and Problem solving skills • Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues, to resolve customer issues • Problem solving skills and quick thinking to own & resolve customers’ issues independently, thoroughly & efficiently • Able to identify sales opportunities and upselling Time Management Skills • Being proactive and show the utmost respect for customer’s time • Good time management, ensuring all contacts with customers add value • Ability to Multitask Computer skills • General support knowledge of Operating systems across various platforms, general productivity applications like MS outlook, MS excel, Lotus Notes etc • Knowledge on basic concepts of networking. • Working knowledge of MS Office

Educational Requirements

BE

Service Line

BPO Service Line

Preferred Skills:

Technology(IBPO)->Enterprise Support Services->ESS-EAI & BPM Technologies-L1

L2 Functional Support

 

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